When I was younger, I used to be fiery but I have mellowed over the years. Why on earth increase my blood pressure unecessarily over other people’s misdemeanours?

I have been running my own businesses since I was 27. I have worked extremely hard over the years – firstly running a very successful nursery school (for 21 years!) then running successful book businesses. Sadly, during that time I have encountered many who have tried to bring me down. At times, life has been extremely challenging but I learnt to pick myself up, dust myself down and start all over again and again and again. Also during that time I have helped many others to do the same, benefiting from my life’s experiences. Why on earth are people so unkind?

(taken from http://topcreativeproducts.com/we-cant-choose-what-happens/)

I find now that by keeping my cool and remaining very calm is the best way to deal with things. Last year, whilst on a ferry home to the Isle of Wight, I opened the back of my van to put my bag in. I was very careful to make sure the door was no where near the car behind. Along came Mrs Grumpy from the car behind – shouting at me and telling me I was about to smash her headlight. I pointed out that I using my knee as a door stop. I went on to as follows!

“I’m so sorry you have had a bad day. I have had a lovely day. I hope your day gets better. ” It rather took the wind out of her sails. I soooooooo wish I had a jar of the chocolate smiles. I would have given her one as she clearly didn’t have one of her own.

Keeping my cool has proved so successful in many different challenges. Whilst those who are challenging me push their stress levels up, keeping my cool keeps mine down.

I know the challenges will never go away but how I handle them makes such a difference.

How do you handle difficult situations and do you have any examples?